Guest Services Host | Part-Time | Moody Center
About the Role
Our Guest Services team is essential in creating a safe and memorable experience for all guests at Moody Center Arena. The Guest Services Host requires a positive attitude, as well as a team-driven and proactive mindset. Each member of this team is responsible for providing an exceptional level of service to our guests at all arena events, including UT home basketball games, major music/entertainment events, and miscellaneous special events. This position is ideal for candidates who want to immerse themselves in an exciting live entertainment/sports environment. This position will remain open until December 31, 2026.
About the Venue
At Moody Center in Austin, Texas, we are building a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences. We believe our employees are our greatest assets. We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients, patrons, and community. Moody Center is Austin's new arena that gave the "Live Music Capital of the World" the world-class arena it deserves. Moody Center is a premiere 15,000+ seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts, the new arena is home to the University of Texas Women's and Men's basketball games, family shows, and other sporting and community events. Moody Center is the first of its kind in the industry with an unrivaled partnership between Oak View Group, Live Nation/C3 Presents, the University of Texas at Austin, and Minister of Culture, Matthew McConaughey. Moody Center has been recently named the Arena of the Year by Pollstar and by the Academy of Country Music.
Responsibilities
- Proactively welcome guests and assist with questions and requests.
- Identify opportunities to create memorable experiences for guests.
- Perform thorough ticket checks and scans to ensure valid access into the arena and other ticketed areas.
- Provide guidance and directions to ticketed seats and other arena locations.
- Respond to and/or escalate guest complaints, concerns, and compliments.
- Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services.
- Assist with dispatching appropriate resources in response to various calls for service, assist with the documentation and reporting of incidents (accidents, injuries, work orders, etc.), and manage calls for service in an electronic incident management system.
- Maintain clear portals, aisles, and access paths for guests, staff, and emergency services.
- Effectively communicate safety and security measures.
- Report any suspicious activity to supervisors and/or management.
- Frequent bending, lifting, exposure to multiple external elements, extensive walking through the building, exposure to loud noises, and standing for long periods of time.
- Perform other duties and responsibilities as assigned.