Guest Services Host

Part-time, seasonal position.

About the role

The Guest Services Host is the front-line ambassador of Granby Ranch, responsible for delivering exceptional customer service to all guests. You will assist visitors with information, resolve guest concerns, and ensure a welcoming and seamless mountain experience. You will support ticketing, rentals, retail, and scanning operations when needed.

Responsibilities

• Greet guests with enthusiasm and provide accurate, friendly, and helpful information about the resort, mountain conditions, activities, and services.
• Assist with guest check-ins and general inquiries at locations needed.
• Assist guests with creating their online accounts/profile on a tablet to speed up the check-in process.
• Monitor and scan passes at the designated Homeowner Lane at the lifts.
• Resolve guest concerns or issues promptly and professionally; escalate to manager/supervisor when necessary.
• Monitor and manage guest flow in high-traffic areas to ensure a positive experience.
• Collaborate with other departments (ski school, rentals, retail, lift operations, etc.) to support a seamless guest journey.
• Maintain cleanliness and organization of the main hallway and outside areas where guests will be at.
• Stay informed about daily events, mountain operations, and weather updates to relay accurate information to guests.
• Perform other duties as assigned by the Commercial Operations Manager or supervisor.
• Assist with Rentals, Retail, Scanning, and Ski School departments when needed and as requested.
• Opportunity to be certified to tech ski equipment.
• Learn how to boot fit to assist with Rental department.
• Have an understanding of all products to ensure excellent communication with guests.
• Learn how to sell and promote retail offerings at the POS.
• Assist with Ticket Scanning outside during lunch breaks, high-volume season, and when needed.
• Maintain an exceptional level of professionalism in all interactions with guests, fellow employees, and other department managers.
• Maintain a clean and safe environment.
• Other duties as assigned.

Requirements

• Highly developed customer service skills.
• Ability to maintain a calm and professional demeanor in a demanding, fast-paced work environment.
• Strong communication skills: talking to others to convey information effectively, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• High School diploma or equivalent or actively enrolled in High School.
• Previous customer service or hospitality experience preferred.

Physical Requirements and Working Conditions

• Must be able to lift up to 30lbs.
• Ability to stand for extended periods and work in a variety of weather conditions.
• Must be available to work weekends, holidays, and peak season periods.

Benefits

• Paid sick time.
• Free Granby Ranch season pass.
• Free skiing and riding at 15 other Colorado resorts.
• Discounts on in-house food & beverage, rentals, lessons, and retail.
• Year-round/full-time positions qualify for health benefits (medical, dental, vision, life, short-term and long-term disability), retirement benefits, and two weeks paid time off per year.
• Employee housing available for full-time seasonal and year-round employees.

Pay

$17.50 per hour