Guest Services (Front Desk) Supervisor
Avocet Hospitality Group · Mobile, AL · 1 mo ago
On-siteInformation Technology$18/hrFull-time
The Role
Lead the Team: Manage Guest Service Representatives and Night Auditors; assist in creating schedules and leading monthly trainings.
Elevate the Stay: Review arrivals for special requests, manage room inventory, and act as a local expert on Mobile’s best amenities.
Own the Experience: Respond to guest reviews, resolve concerns with grace, and maintain seamless communication across departments.
Operational Excellence: Maintain PCI & GDI compliance, manage supply levels, and act as Manager on Duty (MOD) when needed.
Who You Are
- Experienced: 2+ years of Guest Service leadership in a full-service, luxury, or boutique hotel environment.
- Tech-Savvy: Proficient in Microsoft Office/Google Drive; experience with Opera, Micros, and/or SafLok is a plus.
- Detail-Oriented: You notice the little things that turn a good stay into a great one.
- Flexible: Ready to work days, nights, weekends, and holidays to support the house.
- Physical: Comfortable standing for the duration of a shift and lifting up to 50 lbs.
What's In It For You
- Growth: Internal development opportunities.
- Time Off: Paid Time Off (PTO) + Paid Holidays.
- Wellness: Affordable Medical, Dental, and Vision, Company-paid Life Insurance, and supplement insurance options available.
- Security: 401(k) & Roth 401(k) with up to 3.5% employer match.
- Perks: Hotel & restaurant discounts at all Avocet properties Referral bonuses