Guest Services/Fleet Coordinator

Job Duties

• Serve as the primary point of contact for visiting executives, VIPs, customers, and partners.
• Provide concierge-level service, ensuring a welcoming, professional, and efficient guest experience.
• Cook up guest schedules, meeting logistics, and on-site hospitality services.
• Anticipate guest needs and proactively address issues to maintain a best-in-class experience.
• Maintain composure, discretion, and professionalism in all interactions.
• Represent Wistron with a polished, professional, and well-groomed appearance at all times.
• Arrange and manage flight bookings, hotel accommodations, and travel itineraries for guests and internal stakeholders.
• Cook up guest schedules, meeting logistics, and on-site hospitality services.
• Coordinate ground transportation, including airport transfers and on-site transportation needs.
• Manage car rental reservations, including vehicle selection, timing, billing, and special requirements.
• Liaise with travel vendors and car rental partners to handle reservations, changes, and service issues.
• Ensure travel plans align with company policies while meeting time-sensitive and executive-level expectations.
• Communicate travel confirmations, changes, and logistics clearly and promptly.
• Coordinate scheduling and utilization of company vehicles for guest and business use.
• Track vehicle availability, assignments, and usage.
• Cook up routine maintenance, inspections, and repairs to ensure vehicle safety and reliability.
• Maintain accurate fleet records, including usage logs, service schedules, and compliance documentation.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 3+ years of experience in guest services, hospitality, executive support, or facilities coordination.
• Proven ability to deliver premium customer service or concierge-level support.
• Strong organizational skills with the ability to multitask and manage competing priorities.
• Exceptional attention to detail and follow-through.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and scheduling or travel management systems.
• Ability to engage professionally with executives, visitors, and cross-functional teams.
• Calm, composed demeanor in fast-paced or high-pressure environments.
• Consistently maintains a neat, professional appearance suitable for an executive corporate setting.
• Flexibility to support extended hours or urgent requests as business needs require.