Guest Services Expeditor

About the role

This is a Seasonal position from late May to early October working at a beautiful remote lodge 7 days a week. This position is also eligible for location differential.

Responsibilities

• Act as an ambassador of GCI by delivering a superior arrival and departure experience for all guests.
  • Greet guests arriving on private planes, charters, or commercial aircraft with a friendly and professional demeanor.
  • Escort passengers to and from the aircraft and the GCI hangar in compliance with FAA regulations, directing them to appropriate areas or staff.
  • Aid in the transfer of luggage and supplies between aircraft arriving on flights from Anchorage and the Agulowak Retreat.
  • Communicate with Agulowak Retreat personnel to coordinate flight schedules, passenger manifests, and procurement of supplies.
• Expeditor Duties
  • Ensure the Agulowak Retreat has the supplies and inventory it needs to function according to schedule.
  • Identify and prioritize tasks based on urgency and importance.
  • Routinely pick up mail and packages from the post office ensuring they remain fully secure until delivery to the aircraft.
  • Pick up needed supplies from various Dillingham businesses as requested and ensure timely delivery to the appropriate flight.
  • Pick up grocery delivery one to two times per week from air cargo services and ensure timely delivery to the appropriate flight.
  • Ensure all perishable items follow food safety guidelines and maintain a safe temperature, utilizing onsite refrigeration to appropriately store items as needed until the next flight.
  • Keep Agulowak Retreat staff informed about order status, priorities, and any issues that arise.
• Housekeeping Tasks
  • Assist with keeping the Dillingham hangar and guest common areas clean and organized.
  • Perform routine cleaning of bathrooms, sweeping, mopping, straightening, and periodic window cleaning.
  • Restock supplies in the guest common areas, including snacks and beverage items.
  • Transfer refuse from aircraft to onsite dumpster.
  • Keep GCI vehicles fueled and clean for the use of GCI hosts and guests.

Qualifications

• A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis.
• Minimum of one (1) year of experience in customer service, supply chain, delivery, or related field.
• Obtain and maintain the appropriate Dillingham Airport security badge within 30 days of hire date.
• Completion of company provided First Aid/CPR/AED certification course within 30 days of hire date.
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.

Skills

• Accountability
• Basic principles
• Collaboration
• Communication
• Compliance
• Customer focus
• Reliability
• Safety & security
• Technical proficiency

Benefits

Not specified

Pay

Not specified

Schedule

Not specified