Guest Services - Darien Lake

Job Summary

Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprising Ticketmaster, Live Nation Concerts, Front Line Management Group, and Live Nation Network. As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For more information, visit livenationentertainment.com.

About the role

The Guest Service member will interact with customers to provide information, resolve complaints, and handle sales.

Responsibilities

• Deliver exemplary customer service to maintain customer loyalty.
• Answer inbound calls or in-person inquiries to resolve customer concerns through analysis.
• Affordability to customer needs, ensuring understanding and appropriate action to meet and exceed expectations.
• Refer unresolved customer grievances to designated departments for further investigation.
• Solicit sales of new or additional services or products.
• Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as action taken.
• Show CARE by participating in the venue's sustainability program, which could include implementing programs that conserve resources/prevent waste, such as sorting waste and collecting recycling, and educating fans about efforts.
• Partner with fellow band members at the end of the show to close the venue—this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricades, etc.
• Other tasks as assigned by the Guest Services Manager.

Qualifications

• Must be 18 years or older.
• At least 2 years in Customer Service and communications.
• Strong strategic thinking and creative problem-solving skills.
• Excellent verbal, written, and interpersonal communication skills.
• Acute sense of judgment, tact, and diplomacy.
• A strong sense of teamwork and ability to execute programs.
• Excellent verbal and written communication skills.
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting.

Equal Employment Opportunity

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Expected Compensation

The expected compensation for this position in New York is $17.50 hourly. The compensation is based on a number of factors including market location, qualifications, skills, and experience. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the NYC Law, a potential new employee's salary history will not be used in compensation decisions.