Guest Services Coordinator

Job Summary

Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.

Job Duties

• Greets and establishes rapport with guests, current and prospective residents.
• Fields resort comments, suggestions, and complaints to the RV Resort Manager (Essential)
• Maintains the petty cash fund, ensuring to record expenditures in the proper accounts (Essential)
• Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned (Essential)
• Collections and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts (Essential)
• Prepares and distributes resort communications such as rule reminders, violation notices, newsletters, etc.
• Affixes guest reservations in person and via phone
• Affixes office supplies are sufficiently stocked and prepares supply orders as needed
• Affixes assistance with planning and coordinating guest and resident relations events and activities within the resort
• Affixes assistance with the preparation of marketing materials
• Affixes assistance with the collection of site rental payments as directed; submits bad debt files to collections
• Affixes assistance with resident move-ins and move-outs
• Affixes completion and maintenance of resort records, reports, and files
• Affixes referral of sales prospects to the RV Resort Manager and/or Sales Manager and enters prospect information into property management/reservation system in a timely manner
• Affixes obtaining approvals on prospective resident applications; tracks all approvals and denials
• Affixes assistance to prospective residents by checking the status of Sun Homes inventory; reviews home listings, shows homes, and assists with rental applications
• Affixes obtaining and coding invoices and other payables and submits to manager approval
• Affixes checking guests in and out for their reservations
• Affixes greeting and establishing rapport with guests, current and prospective residents
• Affixes fielding resort comments, suggestions, and complaints to resort leadership

Requirements

• High School Diploma or GED (Required)
• 2 years in administrative experience (Required)
• 6 months in previous experience using property management and/or reservation systems (Preferred)
• 6 months in hotel or resort front desk experience (Preferred)
• Strong customer service skills (Required)
• Excellent telephone skills (Required)
• Good problem solving skills (Required)
• Professional appearance (Required)
• Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner (Required)
• Must have a valid driver's license (Required)

Perks & Benefits

• Paid sick leave
• Online access to view and update personal information, review paystubs, annual W2s, and more
• Participation in company-wide SunRewards program
• Team Member Perks & Benefits Program with hundreds of discounts on things like mobile phone service, travel, retail, and more
• Get paid daily with DailyPay
• Access to hundreds of online learning modules via Sun University
• Vacation RV site rent discounts at Sun Outdoors locations nationwide $14 per hour