Guest Services Coordinator

About the role

The Guest Services Coordinator will be responsible for hospitality services as it relates to in-store client experience to support the achievement of minimum monthly sales goals. They will own the client experience for all hospitality needs within the store, including the service of food and beverage services to clients as they shop with the selling teams and support the development of meaningful and profitable relationships with internal and external clients through the execution of hospitality needs provided in the Guest Kitchen.

Responsibilities

• Actively participate in team initiatives, supporting across Hospitality functions when needed
• Develop meaningful and profitable relationships with internal and external clients over the phone
• Facilitate sales via phone calls or electronic communication when appropriate or connect the client to the appropriate sales professional to take over the sale
• Become an expert on product in store to relay product knowledge and availability to clients via phone or electronic communication
• Facilitate customers' shopping experience through various services (assisting as needed, transportation service, concierge, etc.)
• Support corporate and store-to-store product requests ensuring effective documentation and tracking
• Achieve innovative practices to enhance behaviors that exceed the service and product request expectations of internal and external customers
• Assist with celebrity dressing and other marketing/PR requests
• Greet every client, provide exceptional customer service while assisting them in their individual shopping needs, i.e. offering a beverage, guiding to the appropriate department or sales professional, etc.
• Maintain a welcoming environment that generates customer traffic and builds loyalty by exceeding customer expectations
• Prepare store for opening and closing, including: opening and closing cash wraps registers in accordance with Company guidelines and procedures; filling in merchandise and returning merchandise to the stock room; stocking cash wraps with gift boxes, bags, etc., and maintaining clean, presentable front and back of house areas
• Fold and straighten merchandise
• Provide support to the sales professionals in order to make sales transactions and shopping experiences run smoothly
• Direct all phone calls and questions to appropriate areas of store
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop
• Cook and serve food and beverages to clients as they shop