Guest Services Concierge - Part Time

At Baylor Scott & White Health, we promote the well-being of all individuals, families, and communities. As the largest not-for-profit healthcare system in Texas, we empower you to live well through our core values: serving faithfully with a joyful heart, constantly striving for better, supporting one another, and making an impact by delivering exceptional experiences.

Benefits

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

About the Role

The Guest Services Concierge provides personalized services to guests and patients following guidelines, policies, and procedures.

Responsibilities

• Greets patients, families, and visitors in a friendly, professional manner.
• Answers questions and lists local amenities, including dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services, and pharmacies.
• Identifies and reports visitors', guests', and patients' needs. Resolves customer issues or escalates to supervisor, as required.
• Provides escorts for patients and visitors to hard-to-find hospital areas.
• Refers patients and visitors to services that address their needs and concerns.
• Maintains standards of customer service excellence.
• Maintains current information and materials regarding facilities, services, and local restaurants and attractions.
• Cleans and reports the status of assigned equipment. Maintains cleanliness of the lobby and surrounding areas.

Requirements

• High School Diploma or GED equivalent
• Less than 1 year of experience
• Knowledge of methods and benefits for providing customer service
• Good verbal communication and non-verbal effective listening skills
• Skilled in the use of computers and related software applications
• Ability to establish and maintain effective working relationships
• Ability to focus on crucial patient and guest details
• Ability to diffuse anger, collect information, and resolve complaints
• Passion for serving others and delivering exceptional customer service
• Frequently stand and walk for extended periods throughout the workday
• Flexible schedule with the ability to work rotating shifts, weekends, and holidays

Previous customer service, hospitality, concierge, guest services, or healthcare experience preferred.