Guest Services Attendant (Front Office)

Summary of Responsibilities

• In conjunction with the Finance department, ensuring accounting instructions are accurately managed and the Hotel credit policy is followed by the Reception team.
• Ensuring that all Front Office and Guest Service departments are correctly staffed, suitably trained and performing their duties to the standard required.
• Overseeing smooth handovers between shifts.
• Assisting with check-in and check-outs.
• Ensuring regular inspections of the public areas are carried out and that defects are reported and rectified.
• Driving the Corinthia Values and philosophy within the team, ensuring all SOPs and policies are well communicated and adhered to.
• Assessing training needs using guest feedback, online reviews and audits and organising training in liaison with Operational Coaches.
• Ensuring all new team members receive appropriate training and cross-training in the relevant departments.

Requirements

• Minimum 3 years Front Office experience in a similar size and star rated Hotel.
• Strong background in Front of House/ Front Office operations.
• Written and verbal fluency in English. Fluency in another language an advantage.
• Knowledge of property management systems (e.g. Micros/Fidelio, Opera, etc.).
• Degree/Diploma in Hospitality Management or Tourism (desirable).