Guest Services Attendant

About the Role

To deliver clean, safe golf carts to guests and provide first-class customer service at all times.

Responsibilities

• Understand and respond to all guest needs and requests in a timely and professional manner.
• Greet guests upon arrival with a clean, safe, and properly stocked golf cart, and assist them with their golf bags.
• Maintain an ample and orderly supply of golf carts in designated areas.
• Approach guests at the end of their round to clean their clubs and assist them in returning their golf carts.
• Perform routine daily tasks, including collecting and cleaning range balls, storing, cleaning, and charging golf carts, removing trash from staging areas, and opening/closing the bag room and golf cart storage area.
• Monitor the cleanliness, order, safety, and aesthetic quality of the property, reporting service needs immediately.
• Participate in the setup and breakdown of clubhouse and golf special events.
• Transport golf carts to and from cart staging and storage areas as needed.
• Advise the supervisor of any customer complaints for professional resolution.
• Be knowledgeable about all goods and services offered by the golf course and actively promote them to guests.
• Engage in daily cleaning and repairs/maintenance of the golf cart fleet, ensuring proper record-keeping.
• Maintain the practice area, keeping range balls picked up using the range picker safely and cleaning range balls as needed.
• Issue and retrieve rental clubs, clean clubs after use, and verify all clubs are accounted for and stored properly.
• Clean rental and guests’ shoes and change spikes when necessary.
• Administer daily play policies as a Starter and Player Assistant on the golf course, ensuring the Pace of Play program is followed.
• Assist Cart Mechanics as requested.
• Promote and comply with all policies and procedures of Temecula Creek Inn.
• Immediately report all suspicious occurrences and hazardous conditions.
• Maintain the cleanliness and safety of work areas at all times.
• Practice safe work habits to avoid injury to self and others, including the safe operation of power-driven machinery.
• Ensure safe work practices of all Golf staff, including compliance with safety rules and proper use of equipment.
• Attend all mandatory meetings as directed.
• Perform other tasks, including cross-training, as directed.

Requirements

• High school diploma or equivalent required. Minors attending high school must obtain a work permit (Form B1-1).
• English fluency required.
• Previous resort experience preferred.

Skills

• Detail-oriented, organized, and efficient.
• Quick learner with a safety-minded approach.
• High-quality service standards with a diplomatic and calm demeanor.
• Strong verbal communication skills.
• Courteous, friendly, and professional manner.
• Good team player with a customer service focus.
• Able to work productively with little supervision.
• Trustworthy and reliable.

Physical Demands

• Continually stands and walks throughout shift.
• Bends, stoops, reaches, and lifts to perform routine job tasks.
• Occasionally handles and moves objects weighing up to 80 lbs over short distances.
• Flexibility and good reflexes required to operate electric carts.
• Able to withstand prolonged exposure to the sun.

Pay

$18.00 per hour.