Guest Services Attendant

Department: Front Office/Store • Reports to: General Manager

About the role

The Guest Services Attendant is responsible for carrying out operations for the marina and/or restaurant. The primary responsibility is the customer: providing a safe environment for guests and ensuring all service needs are met. The role projects a professional company image through all interactions. As this is a fast-paced environment, the ability to work under pressure is essential.

Responsibilities

• Greet guests and create a welcoming environment
• Provide the highest level of customer and guest services, expediting requests from clients, guests, and members
• Answer telephone calls and convey messages correctly and promptly to the appropriate persons
• Maintain professional relationships with agencies, contractors, vendors, and customers

Requirements

• Excellent customer service skills
• Positive attitude
• Highly effective communication and time management skills
• Strong ability to develop partnerships with internal clients and others
• Must be able to independently lift, carry, push, and pull up to thirty (30) pounds
• Must be able to swim or be willing to wear a personal flotation device in emergencies
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally
• Must be able to work flexible hours, including weekends and holidays, based on the needs of the property