Guest Services

About the role

We're seeking friendly, welcoming attendants to join our legendary guest services team. This critical, first-impression position is ideal for well-spoken, polite problem solvers who demonstrate a passion for pleasing others and an interest in building a meaningful career with a hospitality leader.

Responsibilities

• Review daily traces to determine guest needs
• Maintain a calm and courteous attitude to ensure guest satisfaction
• Effectively communicate accurate information to guests and team members
• Escort guests to their rooms with a proper and accurate tour
• Observe the property for cleanliness and ensure all is in order
• Assist with vehicles, parking, and pulling around
• Prepare reports for the guest service team
• Ensure meeting rooms are set up for group use
• Assist with cooking school and special event setup
• Maintain bikes, bike racks, and golf cart inventories
• Complete daily rounds to ensure a 5-star appearance
• Meet and exceed all guest requests
• Handle check-ins and check-outs, including luggage delivery and removal
• Maintain fireplaces and the appearance of the pool
• Prepare meeting areas for groups and special activities
• Set up and takedown of outdoor functions
• Sweep and remove cobwebs from outdoor common areas
• Greet guests upon arrival and assist with questions
• Provide safe transportation for on-property or off-property activities
• Assist all other departments to meet guest needs
• Be familiar with all company past, present, and future initiatives

Requirements

• High school diploma or equivalent
• Hospitality experience required
• Valid driver’s license
• Ability to communicate effectively with guests, team members, and managers
• Basic math skills
• Ability to remain calm under pressure and exercise sound judgment
• Regular and consistent attendance
• Ability to work well with team members, managers, and interact with guests

Physical demands

• Excessive lifting of luggage and other guest requests (e.g., trays, packages)
• On feet for most or all of the shift
• Ability to lift 50 lbs
• Ability to operate a company vehicle or golf cart safely
• Ability to work outdoors in all weather conditions

Work environment

• General office and front desk guest reception area
• May occasionally work outside in all weather conditions

Pay

$15.00–$16.00 per hour

Benefits

Competitive pay, exciting benefits, and rewarding travel and dining perks.