Guest Services

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Join our legendary guest services team as a friendly, welcoming attendant – a critical, first‑impression position that offers competitive pay, exciting benefits, and rewarding travel and dining perks.

Pay

$15.00‑$16.00 per hour.

Responsibilities

• Review daily traces to determine guest needs.
• Maintain a calm and courteous attitude to ensure guest satisfaction.
• Communicate accurate information to guests and team members.
• Escort guests to their rooms with a proper and accurate tour.
• Observe the property for cleanliness and order.
• Assist with vehicles, parking, and pulling around.
• Prepare all reports for the guest service team.
• Ensure meeting rooms are set up for group use.
• Assist with cooking school and special event setup.
• Maintain bikes, bike racks, and golf‑cart inventories.
• Complete daily rounds to ensure a 5‑star appearance.
• Meet and exceed all guest requests, including check‑ins, check‑outs, luggage delivery, and removal.
• Maintain fireplaces and the appearance of the pool.
• Prepare meeting areas for scheduled groups and special activities.
• Set up and takedown outdoor functions; sweep and cobweb outdoor common areas.
• Flexibility with scheduling for weekends and holidays.
• Demonstrate excellent knowledge of the property and its activities.
• Follow instructions from direct supervisor and comply with all company policies and procedures.
• Provide safe transportation for on‑property or off‑property activities.
• Assist all other departments to meet guest needs.
• Maintain regular and consistent attendance.
• Work well with team members, managers, and guests.

Requirements

• High school diploma or equivalent.
• Hospitality experience required.
• Valid driver’s license.
• Ability to communicate effectively with guests, team members, and managers.
• Basic mathematical knowledge.
• Ability to remain calm under pressure.
• Sound judgment and decision‑making aligned with company goals.
• Proficiency with Microsoft Office.
• Strong self‑motivation and ability to motivate others.

Physical Demands

• Excessive lifting of luggage, trays, packages, and other guest requests.
• Standing on feet for most or all of the shift.
• Ability to lift up to 50 lb.
• Operate a company vehicle or golf cart safely.
• Work outdoors in all weather conditions.

Work Environment

• General office / front‑desk guest reception area.
• Occasional outdoor work in all weather conditions.