Guest Services Associate (Swing Shift) Arleta, Ca

Non-Exempt, Full-Time position located in Arleta, CA. Hourly rate: $18.50.

Schedule

• Thursday - Monday, 3:00 PM - 11:30 PM

All positions require candidates to successfully pass a background check, LIVE scan, and TB test.

About the Role

A Guest Services Associate is responsible for providing a hospitable, safe, and healthy environment in which guests experience enhanced dignity and respect.

Responsibilities

• Ensure safety and security of recuperative care facility.
• Conduct daily facility and equipment inspections.
• Perform constant room checks throughout the day.
• Perform guest intake responsibilities, including greeting guests and providing orientation of program guidelines.
• Develop rapport with guests and garner guest feedback.
• Create, lead, and/or implement engagement activities with guests.
• Build rapport and trust through constant engagement and checking in on guests.
• Attend to guest requests.
• Assist nursing, social services, and external partners with guest appointments on-site or check-ins.
• Assist management in maintaining accurate bed availability and documentation.
• Assist Lead staff or Program Management with supplies inventory check/log.
• Maintain accurate record keeping, including daily shift notes, incident reports, and Emergency Action Plan drills.
• Respond to and provide positive intervention for guest concerns.
• Attend all meetings and training aligned with the role, including shift handoff and trainings such as BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, and DEI.
• Perform laundry, boutique, and mealtime duties; in the absence of the environmental site associate, perform housekeeping services.
• Be flexible to adapt to schedule changes and/or work additional shifts to meet facility needs, adhering to labor laws.
• Model and project a positive professional image and adhere to the organization’s dress code.
• Perform additional assignments to meet the needs of the facility.
• Follow NHF policies and procedures at all times.

Requirements

• Minimum 2 years of caregiver experience in a Healthcare or Recuperative Care environment (preferred).
• Ability to perform and prioritize multiple tasks effectively and efficiently.
• Must be able to work five (5) eight (8)-hour shifts.
• Current BLS certification preferred, but not required.
• Excellent oral and written communication skills.
• Ability to communicate effectively with all levels of staff, guests, and visitors.
• Bilingual in Spanish preferred.
• TB test required.
• Fingerprint live scan/background check required.

Physical Requirements

• Standing and walking 90% of the time.
• Frequent bending, stooping, squatting, reaching above shoulders, twisting, turning, kneeling, and pushing/pulling.
• Frequently lift, pull, push, or move up to 50 pounds.
• Must utilize conversational speech for effective verbal communication.
• Noise level may be high in some client care areas.

Benefits

National Health Foundation addresses social determinants of health through several research-proven strategies:

• Food Access: Increasing availability of healthy and fresh foods in under-resourced communities.
• Housing: Providing shelter and care for individuals released from the hospital.
• Built Environment: Removing barriers to health in the Historic South Los Angeles community.
• Education: Focusing on risk prevention and support for pregnant and parenting teens to complete their education.

For further details on the programs, visit nationalhealthfoundation.org.