Guest Services Associate (Part Time)

Applicants must be currently authorized to work in the United States on a full-time basis. Meow Wolf is unable to sponsor or take over sponsorship of an employment Visa at this time.

About the role

Often serving as the first point of contact, the Guest Services Associate is responsible for welcoming guests to Meow Wolf’s mind-bending art experience and providing engaged interactions throughout their visit. They actively encourage all guests to immerse themselves in Meow Wolf's explorable interactive storylines, while fulfilling key operational duties to ensure each guest receives a beyond-exceptional experience. The Guest Services Associate champions weirdness, radical inclusion, and the power of creativity to change the world.

Responsibilities

• Greet guests and provide information about ticketing, upcoming events, Meow Wolf history, and more
• Monitor crowds and assist with crowd control to ensure the safety of guests and staff, including reviewing guest code of conduct and experience expectations before entry
• Process ticketing and merchandise transactions
• Monitor objects and props within the exhibition to ensure proper placement and functionality
• Provide guests with information about the interactive experience, narrative, and contributing artists
• Create and maintain a pleasant environment for guests by collaborating with other team members to keep the exhibition clean and organized
• Respond to injuries and emergencies appropriately, including reporting incidents to the manager on duty
• Fulfill other duties as required or directed by management

Requirements

• Strong service skills and welcoming demeanor
• Ability to communicate with others to exchange information
• Embody Meow Wolf customer service expectations to enhance guests’ experience
• Learn and operate ticketing and point-of-sale systems
• Follow and enforce safety rules
• Maintain composure in stressful situations
• Adaptable to changes in a fast-paced work environment
• An interest in the arts
• Ability to work a flexible schedule including weekdays, weekends, evenings, and holidays
• Must be 18 years of age or older at time of hire

Preferred Qualifications

• Prior work experience in high-volume, guest-facing spaces such as retail, museums, theme parks, recreation facilities, or escape rooms
• Prior experience with point-of-sale systems
• Bilingual, especially English and Spanish

Work Environment

This position works in indoor settings with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines, and small or enclosed spaces.

• Moving in different positions to accomplish tasks in various environments, including tight spaces
• Remaining in a stationary position for prolonged periods
• Repeating motions that may include the wrists, hands, and/or fingers
• Positioning or moving objects up to 20 pounds
• All employees will comply with company and OSHA standard workplace safety protocols

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Schedule

This position works a flexible schedule including weekdays, weekends, evenings, and holidays.

Benefits

As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.

• Medical Insurance options: PPO & HDHP
• Dental and Vision Insurance
• HSA, HRA, and FSA options
• 401k Retirement Plan
• Company-paid Life Insurance Policy and Disability Coverage(s)
• Voluntary Critical Illness and Life Insurance Policies
• Company-Paid Employee Assistance Program
• Paid Parental Leave for 12 weeks
• Discount off Meow Wolf Gift Shop Merch and Cafes
• Admission to Meow Wolf attractions for employees and guests

Regular or project-based full-time positions.