Guest Services Associate, Palm Springs Hotels

About the Role

AvantStay is seeking a Guest Services Associate to work daytime and evening shifts (7am-3pm and 3-11pm) with weekend availability required. This role serves as the first point of contact for guests at AvantStay's luxury hotels, supporting front desk and concierge services while coordinating with other hotel teams to ensure smooth operations. The ideal candidate is detail-oriented, customer-focused, and proactive in addressing guest needs. This role requires flexibility to take the lead on weekends and after hours managing guest needs, property requests, and minor maintenance tasks. Must reside within a short drive of the Palm Springs area.

Responsibilities

• Greet guests upon arrival and assist with check-in/check-out processes
• Respond promptly and professionally to guest requests, inquiries, and concerns
• Provide concierge services, including offering local recommendations, booking reservations, and assisting with special requests (transportation, activities, etc.)
• Manage and prioritize guest issues, including resolving complaints and ensuring guest satisfaction
• Assist with luggage storage and other guest services as needed
• Coordinate with housekeeping to ensure room readiness and availability for arriving guests
• Troubleshoot and resolve minor maintenance and technology issues (e.g., TV functionality, Wi-Fi, lock issues, etc.)
• Act as a local expert, sharing insights and recommendations about the area to enhance the guest experience
• Ensure seamless communication with hotel management, housekeeping, and maintenance teams to provide optimal guest service
• Assist in ensuring the property is well-maintained and presents a welcoming environment for guests
• Manage property cases ensuring all work orders are completed

Requirements

• "Guest First" attitude towards hospitality including an insatiable need to create great experiences and an impactful first impression
• Broad range of technology experience including different property management systems
• Excellent communication skills - ability to communicate with a broad range of stakeholders
• Comfort working in a startup environment with empowerment to make decisions that enhance the guest experience
• Positive attitude, self-starter mentality, and ability to work effectively both in a team environment as well as independently
• Desire to become deeply knowledgeable about a varied group of subjects pertaining to short term rentals and housekeeping
• Strong analytical, strategic, and collaborative skills
• Comfortable working in a very fast-paced environment
• Perfectionist, attentive to all the details
• Focused, hard-working and willing to do what it takes for us to reach the next stage
• Ability to understand and convey both business issues and technical concepts
• Capable of quickly learning new software systems
• Strong communication skills and ability to manage multiple tasks at once
• Customer-centric attitude with a passion for delivering exceptional service
• Ability to work independently, problem-solve, and handle guest issues effectively
• Must be US based and willing to work some weekends and some evenings full time

Qualifications

• Experience in real estate, hospitality and/or tech is a plus

Pay

The role has an hourly rate of $24 dependent on your skills and experience.

Benefits

• Paid Time Off
• Company-sponsored insurance (medical, dental, vision, life, etc.)
• Complimentary and discount stays at AvantStay properties
• Fitness Reimbursement
• Mileage Reimbursement