Guest Services Associate (Overnight), Ventura, Ca

Responsibilities

• Ensure safety and security of recuperative care facility.
• Conduct daily facility and equipment inspections.
• Conduct constant room checks throughout the day.
• Perform guest intake responsibilities, ensuring that all guests are greeted and provided with a detailed orientation of program guidelines, when applicable.
• Create, lead, and/or implement engagement activities with our guests, when applicable.
• Build rapport and trust with our guests through constant engagement and checking in.
• Attend to our guests’ requests.
• Assist nursing, social services and external partners with guest appointments on-site or check-ins.
• Aid in managing bed availability and documentation.
• Assist Lead staff or Program Management with supplies inventory check/log.
• Maintain accurate record keeping including but not limited to daily shift notes, incident reports, Emergency Action Plan drills, etc., when applicable.
• Respond to and provide positive intervention encounters for guest concerns.
• Attend all meetings and training that are aligned with the role, which includes shift handoff, and trainings such as, but not limited to; BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, DEI, etc.
• Perform laundry, clothing requests, and mealtime duties.
• Perform additional assignments to meet the needs of the facility, notwithstanding primary responsibilities.

Requirements

• High School Diploma or equivalent required.
• Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred).
• Ability to perform and prioritize multiple tasks effectively and efficiently.
• Must be able to work a schedule with five (5) eight (8) hour shifts.
• Valid CA driver’s license.
• Current CPR and First Aid certification.
• Excellent oral and written communication skills.
• Ability to communicate effectively with all levels of staff, guests, and visitors.
• Working knowledge of Microsoft Office Suite.

Physical Requirements

• The duties as described will require frequent standing and walking.
• The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull.
• The employee will frequently be required to lift/pull/push/move up to 50 pounds.
• Must utilize conversational speech for effective verbal communication.
• Noise level is high in some client care areas.

Benefits

National Health Foundation is addressing the social determinants of health using several research-proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: http://nationalhealthfoundation.org.