Guest Services Associate - Club Wyndham Great Smokies

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, offering a dynamic portfolio of resort, travel club, and lifestyle travel brands. Our associates help put the world on vacation by delivering innovative, memorable experiences for millions of travelers worldwide.

About the role

As a Guest Services Associate you will provide a friendly welcome, excellent service, and a contagious smile to make guests’ vacations memorable from registration to checkout. You will share information about the resort and nearby attractions, provide room‑rate quotes, and confirm reservations.

Responsibilities

• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit‑card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and handle other cashier/money‑handling responsibilities.
• Complete all check‑out procedures and verify that correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room‑rate quotes.
• Respond to guest inquiries and concerns quickly and completely.

Requirements

• Professional appearance and a positive, can‑do attitude.
• Excellent communication skills with the ability to read, write, and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash‑handling procedures.
• Ability to multitask and work in a fast‑paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Benefits

• Comprehensive health and welfare benefits for associates working 30+ hours per week (certain benefits may be available to part‑time associates where required by law).
• Medical, dental, and vision coverage.
• Flexible spending accounts.
• Life and accident coverage.
• Disability insurance.
• Paid time off, parental leave, and holidays (varies by position; discuss with recruiter).
• Wish day paid time to volunteer at an approved organization of your choice.
• 401(k) with employer match (subject to eligibility requirements, including tenure).
• Legal and identity‑theft protection plan.
• Voluntary income protection benefits.
• Wellness program (subject to provider availability).
• Employee Assistance Program.
• Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.