Guest Services Associate

A hospitality leader offering seasonal and full-time careers, flexible schedules, and growth opportunities. We prioritize friendly service and a positive guest experience.

About the role

Fast, fun, and friendly guest service during peak hours. You’ll check in guests, answer questions, and ensure an enjoyable stay. Ideal for outgoing, people-focused individuals.

Schedule

8-hour shifts available: 7am–3pm, 3pm–11pm, or 11pm–7am.

Responsibilities

• Treat all guests efficiently and courteously, upholding company standards.
• Address guest concerns and ensure follow-up.
• Maintain room inventory to optimize revenue while meeting guest expectations.
• Supervise bell staff to ensure efficient, friendly guest interactions during arrivals, departures, and other contact points.

Requirements

• Highly organized with strong guest service knowledge.
• Excellent verbal and written communication skills.
• Experience leading teams in a collaborative environment.
• Basic math and computer skills.

Benefits

• Medical, dental, and vision insurance for full-time employees.
• Paid time off and 401(k) for full-time employees.
• Hotel discounts across the country, including franchise rates within the brand and discounts at other ZMC-managed hotels.
• Regular bonus opportunities.
• $250 referral bonus for you and the referred associate.
• DailyPay: access earned wages before payday.
• Clear paths for career advancement and growth.