Guest Services/Arcade

Responsibilities

• Warmly welcome guests as they arrive at the venue, providing a positive first impression.
• Efficiently check-in guests for their reservations, providing any necessary information about wait times, game availability, or special events.
• Aid in managing reservations, ensuring they are accurate and coordinating with the appropriate departments for table or bay assignments.
• Help guests book golf bays, mini-golf, arcades and other activities, explaining the available options and assisting with the booking process.
• Provide exceptional customer service to all guests by greeting them warmly and ensuring their needs are met throughout their visit.
• Interact with guests courteously, answer basic questions, and provide assistance as needed.
• Regularly clean and wipe down dining tables, chairs, and highchairs to maintain a clean and inviting atmosphere.
• Assist with closing tasks, including cleaning and resetting tables, restocking supplies, and preparing for the next shift.
• Handle payments for reservations, walk-ins, and merchandise sales, ensuring accuracy and security.
• Provide information about the venue's offerings, games, pricing, and policies to guests.
• Answer phone calls and respond to email inquiries, providing excellent customer service and information.
• Manage guest flow during peak hours, ensuring an organized and efficient check-in process.
• Distribute promotional materials, event flyers, and informational brochures to guests.
• Stay informed about the layout of the venue, including game areas, dining options, and special event locations.

Requirements

• Must be 16 years of age or older.
• Familiarity with restaurant standards and hospitality.
• Good communication skills, and experience working with staff on all levels.
• Able to stand for hours at a time, including maneuvering up and down stairs.
• Must be able to lift to 25 pounds at-a-time without assistance.
• Must be able to pass a background check.