Guest Service Supervisor | FT

Overview

The Guest Service Supervisor oversees the daily operations of both Valet and Bell Services, ensuring an exceptional guest experience from arrival to departure.

Responsibilities

• Greet guests warmly and ensure a seamless arrival and departure experience.
• Address guest questions, requests, and concerns promptly and provide effective service recovery.
• Support VIP arrivals, group movements, and special accommodations.
• Supervise Valet and Bell Services teams during assigned shifts.
• Conduct pre-shift briefings to review daily events, assignments, and expectations.
• Train and coach new team members on service standards, expectations, and procedures.
• Support onboarding for new hires within Valet and Bell Services.
• Maintain organized traffic flow at entrances, exits, and parking areas.
• Ensure accurate ticket handling, key management, and vehicle tracking.
• Ensure bell team is delivering and retrieving luggage in a timely fashion. Keep the bell carts organized.
• Communicate regularly with Front Office, Housekeeping, and Engineering.
• Inspect lobby and drive areas regularly for safety, cleanliness, and organization.
• Ensure all safety, parking, and vehicle-handling procedures are followed.
• Communicate incidents, staffing needs, and operational issues to leadership in real time.
• Cookordination with other departments to support event, group, and VIP needs.
• Ensure proper tracking and submission of lost and found items to Loss Prevention.
• Assist with completing incident reports and follow established procedures.
• Create weekly schedules based on business needs and associate availability.

Qualifications

• 1–2 years of valet, bell, or guest service experience; hospitality experience preferred.
• Must be 21 years of age.
• Valid driver’s license with a clean driving record.
• Ability to drive both manual and automatic vehicles.
• Excellent communication, leadership, and customer service skills.
• Exceptional customer service skills: smile, welcoming attitude, ability to engage and make a great first impression.
• Excellent grooming and body language to represent the Omni brand.
• Ability to multi-task, work well under pressure in a fast-paced environment.
• Ability to stand for prolonged periods during shift.
• Must be able to work flexible schedules including days, evenings, weekends and holidays.
• Previous leadership or supervisory experience strongly preferred.
• Willingness to subject to a drug screen and MVR background check.

Omni Hotels & Resorts

Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.