Guest Service Supervisor

Essential Duties

• Works with the Tournament Coordinator to organize all groups/outings that are taking place on a specific day and prepares staff and facility for all these events.
• Greet golfers at bag drop and unload their golf bags from their carts.
• Maintains accurate records of golfers renting clubs, service the customer who is renting golf clubs, and clean rental clubs upon return.
• Ensures the overall upkeep of the clubhouse, cart storage area and parking lot.
• Shares responsibility of cleaning golf shops, restrooms, and patio area.
• Inventories and controls all guest supplies.
• Aids in monitoring and policing all player service activity and etiquette.
• Aids in educating players regarding course policy, current cart policy, and speed of play.
• Maintains the cart storage area and cart wash down area in a neat, clean and orderly condition.
• Prepares golf carts for play following the standards of Troon Golf.
• Ensures proper staging of golf carts during the day.
• Aids in changing golf spikes and cleaning golf clubs.
• Performs range maintenance such as presenting practice facility with practice balls, bag stands, den caddies and/or ball pyramids, and maintains ball inventory over the course of the day.
• May assist with food and beverage activities.
• Makes recommendations when hiring, evaluating performance, rewarding, and disciplining associates.
• Addresses complaints and resolves problems.
• Aids in the coordination of department members that may include, but is not limited to: Guest Services Attendants, Starters.
• Aids in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
• Aids in communicating any changes or new policies and procedures to the department.
• Incorporates safe work practices in job performance.

Physical Demands

• Frequently stands, walks, uses hands, talks or hear.
• Occasionally sits, climbs, balances, stoops, kneels, crawls or crouches.
• Regularly lifts up to 25 pounds and occasionally lifts up to 50 pounds.
• Regularly works in wet or humid condition (non-weather).
• Occasionally works in areas with moving mechanical parts; may come into contact with fumes or airborne particles, toxic or caustic chemicals.
• Frequently works in outdoor weather conditions.

Job Knowledge, Skill, and Ability Preferences

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).