Guest Service Supervisor

Core Functions

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guest.
• Communicate effectively with guests and fellow team members.
• Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.
• Oversee and ensure accountability in all aspects of Guest Service Team’s performance.
• Responsible for all front office activity during scheduled.
• Monitor and adjust room availability.
• Check Room Attendant's list and ensure room availability status is accurate.
• Check and audit banks.
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.

Benefits

• Health Benefits
• Travel Perks & More

Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

Pay Range

$21.00 - $22.00 per hour