Guest Service Specialist

The Fresh Market’s mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, and memorable experience through exceptional, personal service. We’re looking for a leader who brings positive energy, strong character, and a commitment to excellence every day. We value teamwork, celebrate shared success, and look forward to the impact you’ll make on our store, team, and community.

Benefits

• Team Member discount up to 40%
• Early Earn Wage Access (access up to 50% (max $500) of earned wages on-demand per pay period)
• 401K contribution and company match
• Financial Wellness Program
• Personal time off and additional time off purchase plans
• Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family
• Discounts on pet insurance, daycare, event tickets, and more

About the Role

As the Guest Service Specialist, you will be the store’s front-end point person for hospitality, guest flow, and cash operations. You lead by example by maintaining efficiency, merchandising front-end displays, and ensuring consistent execution of cash office controls and audits—making sure every guest leaves with an exceptional last impression. This role embodies passion, excellence, hospitality, and teamwork, delivering an exceptional guest experience while maintaining operational standards.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions
• Manage front-end guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe
• Direct the guest service team to maintain sanitation and cleanliness at the front end and guest restrooms
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards
• Engage guests with a friendly, helpful approach at the front-end and throughout the store
• Assist in managing the department, inventories, and team for effective minimization of product loss

Schedule

This position requires a flexible schedule, including weekends, days, evenings, and holidays.

Requirements

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations
• Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace
• Must be at least 18 years of age

Preferred Qualifications

• High school diploma or equivalent
• Retail, culinary, and/or grocery experience
• Experience with electronic shelf label systems, inventory management technology, or AI-enabled retail tools

Physical and Work Conditions

• Repetitive hand/arm movements, grasping, bending, reaching
• Ability to lift, push, or pull up to 50 pounds by oneself
• Exposure to extreme temperatures
• Ability to use tools and equipment: knives, ladders, stepstools, box cutters, pallet jacks, and other equipment
• Required to spend long periods of time on feet and stand or walk without a break (for up to 4 hours or as required by law)
• Required to wear an approved hat, hair net, and/or beard guard, and personal protective equipment