Guest Service Specialist

About the role

The Fresh Market is seeking a dynamic and enthusiastic Guest Service Specialist to join our team. This role embodies passion, excellence, hospitality, and teamwork, delivering an exceptional guest experience while maintaining operational standards.

Responsibilities

• Educate guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, ensuring sanitation and cleanliness at the front end and guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Afford support in managing the department, inventories, and team for effective minimization of product loss.

Requirements

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.
• Must be at least 18 years of age.

Qualifications

• High school diploma or equivalent.
• Retail, culinary, and/or grocery experience preferred.
• Experience with electronic shelf label systems, inventory management technology, or AI-enabled retail tools preferred.

Benefits

• Team Member discount up to 40%.
• Early Earn Wage Access (access to up to 50% (max $500) of your earned wages on-demand per pay period).
• 401K contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time off purchase plans are available.
• Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family.
• Discounts on pet insurance, daycare, event tickets, and many more.

Pay

Compensation is commensurate with experience.

Schedule

This position requires flexibility to work a flexible schedule, including weekends, days, evenings, and holidays.