Guest Service Specialist

About the Role

Mister Car Wash is leading the industry as the nation's largest and most innovative car wash brand. Our team members make a difference every day by delivering exceptional customer service. As a Guest Service Specialist (GSS), you’ll be the heart and face of our brand, delivering the care, connection, and exceptional support that defines every customer experience.

Why Join Mister?

• Be part of an extraordinary team where energy is high and people are the heart of the business.
• Supercharge your career growth with national scaling and industry-leading training programs.
• Make any day a payday with same-day pay access to your earnings.
• Enjoy amazing benefits, including PTO from day one, affordable medical/dental/vision, 401(k) match, and tuition reimbursement.

Everything we do is guided by our core values: We Care, We Work Hard, and We Have Fun.

Responsibilities

• Greet every customer with a wave and a smile.
• Enthusiastically sell our products and Unlimited Wash Club membership program.
• Genuinely thank each customer for choosing Mister.
• Anticipate and solve customer needs.
• Ensure each customer leaves with a clean, dry, and shiny car.
• Keep our sites clean, inviting, and well-maintained.
• Collaborate with team members to complete tasks and achieve goals.
• Enjoy variety, hands-on work, and rewarding days.

Requirements

• Enjoy making meaningful connections with customers and are excited to learn and grow in customer service, retail, or hospitality roles.
• Sell with passion and energy.
• Love working with others to get things done.
• Thrive in a fast-paced, outdoor work environment.
• Are open to feedback and learning new things.
• Are consistent, reliable, and available to work varied shifts, including weekends and holidays.
• Have the energy to stay on your feet and the strength to lift what’s needed.

Benefits

• PTO from day one.
• Affordable medical, dental, and vision coverage.
• 401(k) match.
• Tuition reimbursement.
• Same-day pay access.

Want to learn more about the role? Check out our Day in the Life video for an inside look.