Guest Service Specialist

Mister Car Wash is leading the industry as the nation's largest and most innovative car wash brand. Our team members make a difference every day by delivering exceptional customer service. Our team is the heart and face of our brand, delivering the care, connection, and exceptional customer support that defines every customer experience.

About the role

As we accelerate our growth across the country, we’re looking for a Guest Service Specialist (GSS) who is ready to stand out and be part of something special. This role is perfect for those who enjoy making meaningful connections with customers and thrive in a fast-paced, outdoor work environment.

Why Join Mister?

• Be part of an extraordinary team where the energy is high and people are the heart of the business.
• Supercharge your career growth with industry-leading training programs that immerse you in our culture, brand standards, and operational playbook.
• Make any day a payday with same-day pay, giving you access to your money as you earn it.
• Enjoy amazing benefits, including PTO from day one, affordable medical, dental, and vision coverage, 401(k) match, and tuition reimbursement.

Responsibilities

• Greet every customer with a wave and a smile.
• Enthusiastically sell our products and Unlimited Wash Club membership program.
• Genuinely thank each customer for choosing Mister.
• Anticipate and solve customer needs.
• Ensure each customer leaves with a clean, dry, and shiny car.
• Keep our sites clean, inviting, and well-maintained.
• Collaborate with team members to complete tasks and achieve goals.
• Enjoy variety, hands-on work, and rewarding days.

Requirements

• Enjoy making meaningful connections with customers and are excited to learn and grow in customer service, retail, or hospitality-type roles.
• Sell with passion and energy.
• Love working with others to get things done.
• Thrive in a fast-paced, outdoor work environment.
• Are open to feedback and learning new things.
• Are consistent, reliable, and available to work varied shifts, including weekends and holidays.
• Have the energy to stay on your feet and the strength to lift what’s needed.

Benefits

• Paid time off (PTO) from day one.
• Affordable medical, dental, and vision coverage.
• 401(k) match.
• Tuition reimbursement.