Guest Service Specialist

About the Role

As a Guest Service Specialist (GSS) at Mister Car Wash, you’ll be the heart and face of our brand, delivering the care, connection, and exceptional customer support that defines every customer experience. You’ll work in a high-energy environment where teamwork and fun are part of the daily routine, all while helping us accelerate our growth across the country.

Responsibilities

• Greet every customer with a wave and a smile.
• Enthusiastically sell our products and Unlimited Wash Club membership program.
• Genuinely thank each customer for choosing Mister.
• Anticipate and solve customer needs.
• Ensure each customer leaves with a clean, dry, and shiny car.
• Enjoy variety, hands-on work, and rewarding days.
• Keep our sites clean, inviting, and well-maintained.
• Collaborate with team members to complete tasks and achieve goals.

Requirements

• Enjoy making meaningful connections with customers and are excited to learn and grow in customer service, retail, or hospitality-type roles.
• Sell with passion and energy.
• Love working with others to get things done.
• Thrive in a fast-paced, outdoor work environment.
• Are open to feedback and learning new things.
• Are consistent, reliable, and available to work varied shifts, including weekends and holidays.
• Have the energy to stay on your feet and the strength to lift what’s needed.

Benefits

• Same-day pay—access your money as you earn it.
• Paid time off (PTO) from day one.
• Affordable medical, dental, and vision coverage.
• 401(k) match.
• Tuition reimbursement.

Mister Car Wash is guided by core values: We Care, We Work Hard, and We Have Fun. We invest in leadership training and offer industry-leading programs to immerse you in our culture, brand standards, and operational playbook.