Guest Service Specialist

Apply Job Type Full-time, Part-time Description Gravity Haus is looking for an energetic and outgoing Haus Experience Specialist (Front Desk + Barista + Bartender) to join our team in Big Sky. This is a unique, guest-facing role that blends front desk operations, barista, and bartender responsibilities into one dynamic position. If you’re the kind of person who gets bored doing the same thing every day, you’ll love this role. You might be checking in a guest one minute, making an espresso the next, helping turn a room, or jumping in on a property project — every day brings something different. Key Responsibilities Guest Experience & Front Desk Welcome guests and members, ensuring a warm, responsive, and professional experienceManage check-in and check-out processes and support in-house guest requestsAct as an ambassador for Gravity Haus, sharing knowledge of the property, amenities, and local experiences Barista & Bartender Prepare and serve high-quality coffee, beverages, and cocktails with consistency and attention to detailOpen and manage tabs, process payments accurately, and maintain cash handling standardsMake recommendations based on guest preferences and drive additional sales opportunities Membership & Community Engagement Build relationships with members and guests to create a strong sense of communitySupport and promote on-site events, programming, and member experiencesCreate a welcoming, social environment that reflects the Gravity Haus brand Operations & Team Support Maintain a clean, organized, and well-stocked workspace across all service areasComplete daily side work and support opening/closing responsibilitiesCollaborate with team members to ensure smooth and efficient operationsBe ready to jump in and support across departments as needed What We’re Looking For 1+ year of experience in hospitality or customer service (hotel experience preferred).Excellent verbal and written communication skills; bilingual (English/Spanish) a plus.Strong organizational skills and attention to detail.Ability to multitask and remain calm in a fast-paced, guest-facing environment.A collaborative spirit and willingness to jump in wherever needed.Comfort using hospitality systems (PMS, OpenTable, Slack, or similar).A passion for the outdoors, wellness, and a sustainable lifestyle. Physical Requirements Ability to stand for extended periods.Ability to lift up to 50 lbs occasionally.Flexibility to work weekends, holidays, and varying shifts as needed. About Gravity Haus Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living. At the heart of everything we do are our core values, which guide our culture, service, and growth: Keep GrowingBring Others AlongCreate Powerful MomentsBe “All-In” + Go the DistanceMake it Better than You Found It We’re looking for team members who share these values and want to make a meaningful impact in both their work and community. What We Can Offer You When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary. Salary Description $18.00/hr plus tips