Guest Service & Sales Agent

Pay

$15.00

Incentive Opportunities

Recent averages reported for this position have ranged from $2–$5 per hour.

About the Role

This role is ideal for individuals who excel in a fast-paced, guest-facing sales environment and are passionate about delivering exceptional stays while achieving optimal results.

Responsibilities

• Welcome and assist guests with check-in and check-out processes using property management systems
• Actively boost revenue by confidently promoting lodge offerings and upgrades through consultative, service-driven selling
• Engage guests in proactive conversations that uncover hidden needs, leading to add-on experiences and stronger satisfaction
• Respond to guest inquiries and special requests with warmth, accuracy, and a concierge-level approach to service
• Leverage mobile devices, self-service kiosks, and property software to deliver seamless, tech-enabled guest experiences
• Accurately verify guest identity, process secure payments, and manage billing with precision
• Maintain accurate records of guest stays, room assignments, and transactions
• Handle lost-and-found items with care and efficiency, ensuring proper documentation and guest follow-up
• Communicate guest needs and feedback to appropriate departments for timely resolution
• Keep the front desk and lobby area clean, organized, and welcoming to create a positive first and lasting impression
• Offer knowledgeable guidance on resort amenities, local attractions, and directions to help guests make the most of their stay

Qualifications

• Flexibility with schedule, including nights, weekends, and holidays
• Strong previous customer service and/or sales experience
• Demonstrated empathy and a genuine desire to serve others; able to anticipate guest needs and turn moments of service into memorable experiences
• Enthusiastic, positive, proactive, and dependable
• Strong demonstrated teamwork and communication abilities
• Demonstrated multitasking and prioritization skills in a fast-paced environment
• Experience or ability to learn using mobile technology, front desk software, and self-service kiosks

Skills

• Able to effectively upsell and cross-sell resort offerings
• Strong consultative selling skills with the ability to tailor recommendations in real-time
• Able to build rapport quickly and use storytelling or product knowledge to drive interest

Benefits

• Comprehensive benefits including medical, dental, vision and life insurance with HSA
• Mental well-being and telehealth resources
• 401K with employer match
• Paid vacation time off and parental leave
• Waterpark passes, vacation discounts and other perks

Physical Requirements

• Ability to stand and/or sit for extended periods and to walk, bend, reach, and stoop regularly during a shift
• Capable of lifting up to 30 lbs.
• Comfortable working in a busy, loud, and guest-facing environment with frequent distractions
• Ability to speak clearly, listen and respond attentively in a dynamic, fast-paced setting

Application Instructions

Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website).

Equal Opportunity Employer

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation.