Guest Service Representative (Union)

Job Description

As a Guest Service Representative, you are the welcoming face of our organization and play a vital role in creating positive, lasting impressions for every guest. You are responsible for efficiently managing the check-in process and handling front desk transactions, including payment collection, with accuracy and professionalism. Your attentiveness and friendly demeanor ensure smooth operations while maintaining the highest standards of guest satisfaction, directly contributing to the overall success and reputation of our organization.

Responsibilities

• Manage the check-in process for guests, ensuring a smooth and efficient experience
• Handle front desk transactions, including payment collection, with accuracy and professionalism
• Ensure all transactions are processed promptly and accurately
• Provide exceptional customer service to all guests, addressing their needs and concerns promptly and courteously
• Maintain a clean and organized workspace to ensure a pleasant environment for guests
• Follow all policies and procedures related to guest services and financial transactions
• Communicate effectively with other departments within the organization as needed
• Adhere to safety protocols and emergency procedures

Requirements

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
• Basic computer skills, including familiarity with point-of-sale systems
• Knowledge of local laws and regulations related to hospitality and guest services
• Ability to lift up to 20 pounds and stand for extended periods
• Valid driver's license and access to a reliable vehicle (if applicable)

Qualifications

• Experience in a customer service or hospitality role is preferred
• Strong organizational and multitasking skills
• Positive attitude and ability to maintain a professional demeanor under pressure
• Ability to work flexible hours, including evenings and weekends, as needed

Skills

• Customer service skills
• Attention to detail
• Problem-solving abilities
• Time management
• Microsoft Office Suite proficiency
• Point-of-sale system knowledge

Benefits

• Competitive salary
• Health insurance coverage
• Paid time off
• Professional development opportunities
• Employee discounts on company products and services

Pay

Salary range: $18 - $22 per hour, depending on experience and qualifications.

Schedule

Shifts vary, typically including evenings, weekends, and holidays. Specific schedules will be discussed during the interview process.