Guest Service Representative -Saturday and Sunday 5:00AM - 2:00PM

Dayton Children’s – Main Campus, Telecommunications department • Part time, 16 hours per week

About the role

The Guest Service Team Member serves as a welcoming and critical first point of contact for patients, families, visitors, and staff. This role is responsible for providing a safe, compassionate, and supportive environment by screening and badging individuals entering the facility, offering clear directions and assistance, and ensuring a positive experience throughout each visit. Guest Service Team Members exemplify the organization’s core values of compassion, collaboration, innovation, and safety.

Responsibilities

• Screen and badge individuals entering the facility
• Provide clear directions and assistance to patients, families, visitors, and staff
• Maintain a safe, compassionate, and supportive environment
• Follow all policies, procedures, and safety protocols consistently
• Handle high-stress or emotionally sensitive situations with professionalism and calm
• Maintain confidentiality and comply with HIPAA regulations

Requirements

• High school diploma or GED
• Minimum of two years of customer service experience (healthcare, hospitality, or security experience preferred)
• Excellent interpersonal and communication skills, both verbal and non-verbal
• Ability to interact compassionately and professionally with patients, families, and staff
• Strong problem-solving and conflict-resolution skills
• Basic computer skills and ability to learn hospital systems
• Reliable attendance and punctuality
• Attention to detail
• Ability to work assigned shifts, including holidays or varied hours as required

Preferred Qualifications

• 3–5 years of customer service experience
• Experience in a hospital, healthcare, or pediatric environment
• Prior experience with visitor management or access control systems
• Customer service experience in a fast-paced, public-facing role
• Bilingual abilities

Schedule

Saturday and Sunday, 5:00 AM – 2:00 PM