Guest Service Representative /Night Audit

About the role

As a Guest Services Representative/Night Audit, you will be responsible for providing exceptional customer service, managing guest check-ins/check-outs, and performing nightly audits.

Responsibilities

• Handle guest inquiries and complaints in a professional manner
• Process guest check-ins and check-outs efficiently
• Perform nightly audits to ensure accurate room counts and maintenance
• Ensure cleanliness and safety of guest rooms and common areas
• Collaborate with other departments to resolve issues and improve guest satisfaction

Requirements

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to work flexible hours including evenings and weekends
• Basic computer skills, including Microsoft Office

Qualifications

• Previous experience in hospitality or customer service preferred
• Strong problem-solving and multitasking abilities
• Passion for providing excellent guest experiences

Skills

• Customer service orientation
• Attention to detail
• Time management and organizational skills

Benefits

• Comprehensive health insurance coverage
• Flexible scheduling options
• Professional development opportunities

Pay

• $15.00 per hour

Schedule

• Evening and weekend shifts available