Guest Service Representative - Lead
Job Summary
The Guest Services Representative at Nothing Bundt Cakes sets the mood and makes celebrations memorable. Duties include greeting guests, educating them on cake options, processing orders, maintaining a clean environment, and assisting with marketing efforts.
Responsibilities
- Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
- Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
- Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
- Processes guest orders efficiently and accurately utilizing the point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.
- Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
- Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
- Assists the Crafter in preparing cake decorations and packaging supplies as needed.
- Helps open and close bakery including closing down registers.
- Learns to help build marketing email lists to help find potential fundraiser avenues.
Requirements
This position is open to individuals of all ages, including students, and offers flexible work schedules and a casual, relaxed work environment. Cake discounts are also provided.
Qualifications
No specific qualifications are listed, but training will be provided on both cake-making and career growth.
Skills
Customer service skills, strong product knowledge, organizational abilities, and the ability to create a welcoming environment are essential.
Benefits
- Casual dress code
- Cake discounts
- Opportunities for career growth
Pay
Details are not specified, but the position is described as fun and enjoyable.
Schedule
Flexible work schedule is offered.
Company Information
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Join Our Growing Family
Nothing Bundt Cakes® is dedicated to bringing joy to guests and communities through sweet celebrations. With over 500 locations across the United States and Canada, there's a place for you to grow your career!
Learn More About Nothing Bundt Cakes®