Guest Service Representative II - Bookkeeping

About the role

A Guest Services Representative is passionate about providing remarkable guest service at the Guest Service Counter by offering convenient, specialty products and services not offered by traditional grocery retailers (e.g., Money Orders, Western Union, Dry Cleaning, Postage). The role upholds Coborn's high standard of service by supporting the front-end and the remainder of the store through cashier interventions, transaction reversals/corrections, and other unique transactions (e.g., returns, coupon refunds, exchanges).

Responsibilities

• Maintain a "Say Yes to the Guest" attitude by providing remarkable guest service.
• Perform all front-end functions including, but not limited to: cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, Western Union, and bookkeeping.
• Assist guests with returned merchandise, overrings, and overcharges.
• Conduct cashier accuracy audits.
• Provide low-level troubleshooting and/or inform store management of problem areas, including pricing, equipment breakdowns, service levels and standards, and personnel problems.
• Provide backup services to employees in all areas of responsibility including bookkeeping, Guest Services, cashiering, bagging, and pushing carts.
• Provide backup to the Guest Service Manager and Senior Guest Service Manager in their absence.

Benefits

• 10% employee discount on grocery items, with additional franchise-specific discounts available at company-owned Ace Hardware, Caribou Coffee, Erbert and Gerbert’s, and Pet Supplies Plus locations.
• Get Paid Daily with DailyPay for early access to wages.
• Paid Time Off (PTO/Vacation) and Paid Floating Holidays.
• Time and a half (1.5x) pay for hours worked on company-recognized holidays.
• Sunday Premium Pay: an extra $1 per hour for hours worked on Sundays (some exclusions apply).
• Paid Military Leave.
• Employee recognition programs with monetary rewards, including in-store vouchers, years of service, and employee of the month.
• Employee Health & Wellness Programs, Challenges, and Resources.
• Employee Assistance Program (EAP): unlimited phone access to legal, financial, and work-life services, plus up to five free in-person counseling sessions per situation/issue per year.
• Access to a national discount marketplace for travel, electronics, auto/home insurance, entertainment, and more.
• Tools, resources, and opportunities for career growth and development.
• 401(k) plan options with up to a 20% match of the first 5% contributed.
• Participation in the Employee Stock Ownership Program (ESOP).
• Education benefits including tuition discounts and scholarship programs.
• Additional voluntary benefits such as vision, accident, and critical illness insurance.

Full-time employees are also eligible for:

• Medical & Dental Insurance, Health Savings Account (HSA), and Flexible Spending Account (FSA).
• Tuition Reimbursement and Adoption Reimbursement.
• Paid Family Caregiver Leave.
• Company-sponsored Term Life Insurance, Accidental Death & Dismemberment Insurance, and Short-Term & Long-Term Disability Insurance.