GUEST SERVICE REPRESENTATIVE I (PART-TIME w/BENEFITS) -NAVY LODGE

Job Summary

Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests' stay accommodating special requests as needed and resolving issues that may arise.

Responsibilities

• Handles all stages of guests' stay, accommodating special requests as needed and resolving issues that may arise.
• Greets and welcomes guests upon sight always maintaining outstanding guest relations.
• Communicates with all lodging associates and chain of command concerning operations, guest issues or situations that require immediate attention.
• Applies knowledge of standard operating procedures, processes and rules governing patron eligibility.
• Reconciles shift transactions of all accounts and outlets of the property ensuring complete balancing while maintaining guest service at all times.
• Interacts with guests and receives and resolves guests complaints including but not limited to adjusting room fees, adjusting check-in check-out times consistent with program policy, and referring unusual issues to immediate supervisor for assistance and or resolution.
• Registers and assigns rooms to guests issuing room keys or cards, transmits and receives messages and keeps records of occupied rooms and guest accounts, makes and confirms reservations presenting statements and collecting payments as necessary.
• Operates a multi-line telephone system, records and delivers messages as required and answering inquiries pertaining to services base facilities, area attractions and travel directions.
• Keeps the front desk and lobby area clean and safe.
• Responsible for inventory of all keys and other supplies and or amenities maintained at the front desk.
• May assist in maintaining and stocking adequate supply levels.
• Ensures all wake up calls are handled promptly and properly.
• Typing any miscellaneous memos, correspondence required in the course of performing assigned duties.
• Exchanges and maintains rotating change fund and daily log of moneys received and deposited.
• Securely maintains all records and access to guest safety deposit boxes if applicable.
• Maintains operations during inclement weather and other emergencies for short period of time during the absence of supervisor, GM or AGM.
• Performs other duties as assigned.

Qualifications

• One year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily.
• One year progressively responsible experience related to the position to be filled.
• Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.

Benefits

• Paid Annual and Sick Leave
• Medical/Dental Insurance
• Flexible Spending Account
• Pension Plan
• 401K Savings Plan - Up to 3% Match
• Lifetime Insurance
• Pet Insurance
• Tuition Reimbursement
• Tax Free Shopping Privileges
• Free Bus Passes/Free Parking
• Discounted Tickets at MWR Access
• Worldwide Access to Navy Lodge Hotels
• General Experience: One year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily.
• Specialized Experience: One year progressively responsible experience related to the position to be filled.