Guest Service Representative I - Hospitality
About the role
The Guest Service Representative (GSR) at Highway West Vacations is responsible for welcoming guests, receiving, fulfilling and reporting guests’ requests, creating reservations, providing concierge services and recommendations, and checking guests in and out of the hotel with a level of service that meets or exceeds guest expectations. The GSR is also responsible for keeping the lobby area clean and welcoming.
Responsibilities
- Welcome guests, receive, fulfill and report guests’ requests
- Create reservations and provide concierge services and recommendations
- Check guests in and out of the hotel
- Keep the lobby area clean and welcoming
Requirements
- 1-2 years hotel/restaurant experience
- Dependable, punctual, impeccable attendance record
- Accurate, attention to detail, service oriented
- Strong organizational skills
- Positive attitude, strong interpersonal and diplomatic skills
- Excellent math aptitude and cash handling ability
- Excellent communication and organizational skills
- Professional demeanor
- Proficient computer skills, including Word, Excel and PowerPoint
- Must be able to work on feet for extended periods
- Must be able to work a flexible work schedule including evenings, weekends and holidays
Preferred Qualifications
- Associates degree in Hospitality Management or related field preferred
Benefits
We offer a competitive compensation package with Company paid employee only health insurance, vacation and sick time, Company paid holidays, life insurance, and employee discounts!
Pay
Competitive compensation package
Schedule
Flexible work schedule including evenings, weekends and holidays
Skills
Hotel/restaurant experience, punctuality, attention to detail, organizational skills, interpersonal skills, math aptitude, communication skills, computer proficiency, footwork, flexibility, work on weekends and holidays
Benefits
Employee only health insurance, vacation and sick time, Company paid holidays, life insurance, employee discounts