Guest Service Representative - Holiday Inn Express Grandville

About the role

The Holiday Inn Express in Grandville is a fast-paced, high-energy workplace, offering endless opportunities for advancement. As a Guest Service Representative, you'll play a crucial part in ensuring guests are 100% satisfied.

Responsibilities

• Greet all guests in a friendly, positive manner
• Ask questions of guests and make personal connections to make them feel welcome and valued
• Sell the property according to Suburban Inns' sales standard
• Gather the appropriate data from each guest, including address information, credit cards, and signatures
• Follow shift checklists to ensure smooth and efficient hotel operations
• Record any special needs or requests and unique occurrences throughout the shift in Quore
• Complete required emergency training and document training completion
• Maintain a neat and clean workspace at the front desk and adjacent areas
• Perform property walk-arounds as needed, addressing all issues encountered
• Balance cash drawer and make appropriate cash drops
• Provide excellent guest service:
• Supply information to guests regarding hotel policies, services, and amenities
• Respond to guest requests for assistance and information on the surrounding areas
• Handle all guest concerns and problem-solve in a tactful, professional manner
• Maintain open lines of communication between all departments within the hotel
• Follow all Suburban Inns processes
• Exhibit regular and recurrent attendance records
• Other duties as requested by management

Requirements

• Minimum formal education of a high school diploma or equivalent
• Ability to interpret/extract information and/or perform arithmetic functions
• Good communication skills
• CPR Training (completed upon hire)

Benefits

• Employee and Friends & Family hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full-time Team Members
• Flexible schedules
• Holiday Pay
• 8 hours of paid volunteer time per year
• Advancement opportunities
• Monetary recognition program
• Monetary referral program
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)