Guest Service Representative- Hampton Inn Holland

About the role

The Hampton Inn is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry!

Responsibilities

• Starting wage is $15/hour - based on experience
• Looking for someone flexible but mostly available for 2nd shift
• PART-TIME
• Can be used as a PAID internship
• Provide strong sales techniques and excellent guest service
• Meet and greet all guests in a friendly, positive manner
• Anticipate and meet the needs and expectations of our guests, then go one step further
• Sell the property according to the Suburban Inns sales standard
• Collect leads and prospect new business, communicate the information with the Sales Department
• Gather the appropriate data from each guest, from address information to credit cards and signatures
• Clearly state all necessary policies and hotel information to each guest
• Follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations
• Record any special needs or requests and unique occurrences throughout the shift in Quore. Communicate any unusual occurrences to the next shift
• Complete any required emergency training needed according to Suburban Inns and Hilton’s standards, with documentation of training being completed. Stay knowledgeable of all emergency procedures and aware of how to handle each situation.
• Maintain a neat and clean workspace at the front desk and adjacent areas
• Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, room service trays, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department and General Manager
• Responsible for the settlement and reconciling of guest accounts and paperwork
• Balance cash drawer and make appropriate cash drops
• Provide excellent guest service:
• Supply information to guests regarding hotel policies, services, and amenities
• Respond to guest requests for assistance and information on the surrounding areas, such as directions, dining, and entertainment
• Handle all guest concerns and be able to problem solve in a tactful, professional manner
• Maintain open lines of communication between all departments within the hotel
• Follow all Suburban Inns Processes
• Exhibit regular and recurrent attendance records
• Other duties as requested by management

Requirements

• Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills
• Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma or equivalent related experience.
• Licenses, Training, and/or Certifications Required: CPR Training (may be completed upon hire).