Guest Service Representative/Front Desk Clerk

Summary of position

The primary purpose of this position is to ensure guest satisfaction and revenue optimization through check-in, check-out and the coordination of hotel services. Responds to guest reservations requests, answers telephones and responds appropriately to requests, and handles any guest compliments or complaints and takes action deemed necessary. Also, handles cash, makes change, and balances an assigned house bank.

Qualifications

• High school diploma or equivalent GED
• Prior hotel and hospitality experience preferred
• Demonstrate excellent organizational skills, communication skills, and problem-solving skills

How We Can Elevate Your Career

Most importantly, we are passionate about our people. We're not just interested in today. We also prepare our employees for the future. When you work at one of our properties, you'll be able to work your way up the ladder.

Teamwork

Experience what it feels like to be part of an empowered team. Be inspired by those around you to be your best each day.

Benefits

• Paid Holidays: 6 Paid Holidays after one year of service (upon hire for salaried team members)
• New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day
• Paid Time Off (PTO): Available to all Team Members after one full year of service. You begin accruing from day one!
• Sick Leave: Available for Team Members employed in Oregon or Washington after 90 days of employment.
• Health and Wellness: These benefits typically begin on the first day of the month following sixty (60) days of full-time employment.
• Insurance coverage: Typically not available to those Team Members deemed to be part-time (working less than thirty (30) hours) and seasonal Team Members (those deemed to be employed less than six (6) months).
• Retirement Plans: With Match
• Leave of Absence: Perks - More than just a paycheck! Team Member Travel Discounts Entertainment Industry Discounts Snack of the Month Monthly Team Member Recognition Service Recognition Awards Incentive Programs Referral Bonuses Direct Deposit Earned Wage Access Retirement Planning Potential for promotional opportunities to other NSH properties including Marriott, Hilton, Hyatt and IHG brands.

About the role

We are uniquely situated in some of the most beautiful areas of the Pacific Northwest and Alaska. We have award winning hotels where you will find hospitality is the true focus of our team. We are passionate, genuine, forward thinking and engaging. We take pride that in everything we do, and we try to give back more than we take.

Benefits

Work-Life Balance - We are committed to ensure that our team members experience the reward of hospitality, while also sustaining a routine that suits their lifestyle.

Pay

$16.75 per hour

Schedule

N/A