Guest Service Representative - Front Desk Agent - Homewood Suites, Dover

We are currently searching for a charismatic and customer-oriented Part-Time Front Desk Attendant to join our exceptional team at the Homewood Suites in Dover, NH. Enjoy a wonderful work environment with friendly colleagues, opportunities for cross-training, career growth, and mentorship.

Responsibilities

• Maintain a warm, welcoming and professional demeanor while interacting with all guests.
• Check guests in and out of the hotel, ensure proper payment is received, special requests are noted and fulfilled, and accurate information is recorded.
• Answer the phone in a professional and helpful manner.
• Follow procedures on posting charges and settling guest accounts.
• Effectively address and resolve guest problems to increase guest satisfaction.
• Be knowledgeable of emergency procedures and Hotel policies.
• Practice punctuality for scheduled shifts.

Requirements

• Customer Service Experience
• Hotel Experience is a plus but NOT required
• Reliability

Benefits

• DailyPay - Get Paid Any Day!
• Brand Hotel Room Discounts
• Company-Wide Hotel Room Discount Program
• Referral Bonus Incentive (up to $500)
• Retention Bonus Incentive
• Annual Review Program
• Extensive Room for Growth
• Paid Training
• 401K Matching

Pay

$17–$19 per hour

Schedule

• Shifts: 7AM–3PM & 3PM–11PM
• Must have weekend availability

Job Type: Part-Time