Guest Service Representative (Front Desk Agent)
MHG Hotels · Noblesville, IN · 1 mo ago
Customer ServicePart-time
Benefits
- Incentives $
- Employee Referral Program $
- Paid Time Off
- Paid Vacation (Full-Time)
- Merit Increase $
- 401k with Employer Contribution (Full-Time)
- Medical, Dental, Vision (Full-Time)
- Life Insurance (Full-Time)
- Long-term/Short-term Disability (Full-Time)
- Accident (Full-Time)
- Critical Illness (Full-Time)
- Cross-training Opportunities
- Hotel Room Discounts
Schedule
- Flexible Shifts Available
- Morning/Evening/Night
- Weekends
- Full-Time/Part-Time
What We Do
- Maintain confidentiality of all guests, proprietary information
- Communicate any emergency, lost item, or theft to proper staff and/or authorities
- Report maintenance problems, accidents, and safety hazards
- Keep contingency lists in case of emergency and communicate and necessary messages
- Protect company assets
- Comply with all quality assurance expectations
Requirements
- A professional demeanor, a warm and welcoming personality, and must be able to engage easily and actively connect with others.
- Be genuinely caring and compassionate and visibly demonstrate desire to understand others.
- Create confidence and trust, while communicating the right message at the right time.
- Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
- Be direct yet tactful and considerate of the audience.
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
- Maintain awareness of undesirable persons on premises.
- Clean professional appearance.
- Standing for long periods of time, or entire shifts.
- Read and visually verify information in a variety of formats (i.e., small print).
- Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance.