Guest Service Representative | Employee Housing Available | Up to $22/Hour

About the role

The Guest Service Representative serves as the primary point of contact for guests throughout their stay and plays a critical role in delivering exceptional hospitality experiences. This position is responsible for guest check-in and check-out procedures, responding to guest requests, coordinating with hotel departments, and ensuring smooth front desk operations.

Successful candidates bring a strong service mindset, attention to detail, and the ability to create welcoming and memorable guest interactions while following established hotel policies and Hilton brand standards.

Responsibilities

• Deliver exceptional guest service while creating a welcoming and professional first impression of the hotel
• Greet guests, complete check-in and check-out procedures, issue room keys, and assign rooms accurately and efficiently
• Provide information regarding hotel amenities, services, and local attractions in the Yellowstone region
• Process payments, verify credit authorizations, and follow hotel cash-handling and credit policies
• Respond promptly and professionally to guest requests, concerns, and service issues
• Cook up with housekeeping, maintenance, and other departments to ensure guest needs are met
• Maintain accurate guest records and reservations in the property management system
• Answer and route internal and external phone calls according to hotel standards
• Maintain organized shift logs to ensure clear communication between shifts and departments
• Support quality assurance standards for front office operations and Hilton brand requirements
• Maintain cleanliness and organization of the front desk, lobby, and guest coffee areas
• Aid with reservations, modifications, and cancellations through phone, online, and in-person channels
• Take ownership of guest recovery situations and ensure concerns are resolved to the guest’s satisfaction
• Assist other departments as needed and perform additional duties as assigned

Requirements

• Must be able to communicate effectively in English, both verbally and in writing
• Prior customer service, hospitality, retail, tourism, or guest-facing experience preferred but not required
• Ability to stand for extended periods during shifts
• Ability to lift up to 20 pounds occasionally
• Ability to work evenings, weekends, and holidays as required by hotel operations

Qualifications

Competitive hourly pay with opportunities for advancement

Vacation / Sick / Bereavement / Holiday Pay

Health, Vision, and Dental Insurance

Life and Short-Term Disability Insurance

401(k) Retirement Plan

Employee travel discounts at Hilton and Vista Host properties

Employee housing may be available for eligible team members

Complimentary Employee Assistance Program (personal and professional support)

Opportunities for career growth within Vista Host’s expanding portfolio

Skills

Strong service mindset

Attention to detail

Ability to create welcoming and memorable guest interactions

Benefits

Complimentary Employee Assistance Program (personal and professional support)

Opportunities for career growth within Vista Host’s expanding portfolio

Pay

Competitive hourly pay with opportunities for advancement

Schedule

Must be able to work evenings, weekends, and holidays as required by hotel operations