Guest Service Representative

Job Description

Guest Service Representative consistently delivers outstanding customer service to each guest every time ensuring that the highest standards are upheld and guest expectations are exceeded through the check-in/check-out process, in person throughout their stay and in telephone communications.

Guest Service Representatives respond to guest’s requests with a sense of urgency and concern. Guest Service Representatives are the communication and information center for guests, fellow employees, vendors, and other outside business representatives. They perform a variety of clerical duties including basic computer work, reception and simple accounting tasks.

• Specifically, you will be responsible for performing the following tasks to the highest standards.
• The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy.
• This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.

Required Skills

• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Must be responsible for security of guests, fellow employees and hotel assets
• Able to report to scheduled shifts
• Able to communicate effectively in writing, by telephone and in person
• Able to work a flexible schedule
• Is organized, honest, and works well with others
• Maintain a clean and attractive work area, uniform, and person
• Has the highest degree of integrity and is humble, living by the Golden Rule
• Able to work with people from diverse cultures and backgrounds
• Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service
• Can perform work for 8 hours and work in a restrictive space/environment
• Must have eyesight enabling vision both near and far
• Able to use/lift arms for up to 8 hours
• Able to handle and work well under pressure
• Has finger dexterity for operating equipment such as computers
• Able to understand operating of computer PMS systems and functions with minimal supervision and recall task to preform needed guest functions
• Speaks in a clear, understandable voice, hears at a basic level, and understands English

Necessary Skills

• Must have eyesight enabling vision both near and far
• Able to use/lift arms for up to 8 hours
• Able to handle and work well under pressure
• Has finger dexterity for operating equipment such as computers
• Able to understand operating of computer PMS systems and functions with minimal supervision and recall task to preform needed guest functions
• Speaks in a clear, understandable voice, hears at a basic level, and understands English

Company Benefits

• Paid Time Off
• Optional Health, Wellness and Care benefits
• Health Reimbursement Program
• Flexible Spending Account
• Stay Discounts
• Optional Company paid Life Insurance
• 401(k) and 401(k) matching
• Employee Assistance Program
• Several Voluntary and Supplemental Insurance Options
• Select Paid Holidays and One Personal Floating Holiday
• Loyalty Incentives and Other Unique Incentive Programs