Guest Service Representative

About the role

Tricoci University of Beauty Culture is a top-tier institution focused on beauty education, dedicated to providing students with the skills necessary for success in the beauty industry. We pride ourselves on our commitment to excellence in both education and service.

Key Responsibilities

• Greet and assist guests and students in a courteous and professional manner
• Manage incoming phone calls and emails, providing information about our programs and services
• Schedule and confirm appointments for beauty services and student consultations
• Maintain accurate records of guest interactions and appointments
• Resolve guest inquiries and concerns efficiently and effectively
• Work collaboratively with colleagues to ensure a smooth operation and excellent service delivery
• Support administrative tasks as needed to enhance guest experience and operational efficiency

Why Work With Us?

• Become part of a respected institution committed to student success and quality education
• Thrive in a supportive work environment that values teamwork and collaboration
• Opportunities for professional development and career growth within the beauty industry
• Flexible hours that support work-life balance
• Enjoy discounts on beauty products and services as an employee

Requirements

• A high school diploma or equivalent
• Prior experience in customer service or guest relations is highly desirable
• Strong communication skills and the ability to connect with a diverse audience
• Excellent organizational skills and the capacity to manage multiple tasks effectively
• Proficiency in Microsoft Office Suite; familiarity with CRM systems is beneficial
• A positive disposition and dedication to providing outstanding service

Benefits

• Generous Paid Time Off
• 401K Plan
• Access to Continuing Education Units (CEU) Classes
• Complimentary Services at our Student Clinic
• Product Discounts
• Opportunities for Career Advancement
• A Rewarding and Dynamic Work Environment

Pay

The expected salary range for this position is between $15.00 and $16.20/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.