Guest Service Representative

JOB DUTIES AND RESPONSIBILITIES

• Greets guests as they arrive, focus on personal recognition
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities
• Escorts VIPs to room and check them in prior to arrival
• Answers the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issued bank. Count bank at beginning and end of shift.
• Ensures that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/shorts to management
• Keeps front desk area clean and organized
• Assists with lobby activation as needed
• Utilizes proper procedures when handling guest PPI data
• Follows checklist when going through check in or check out with guest
• Always retrieves necessary identification documents and form of payment upon arrival
• Attends promptly to guest needs and inquiries

EDUCATION AND EXPERIENCE

• Minimum of one (1) year in Front Desk Operations
• In-depth knowledge of hotel Front Desk operations
• Minimum of High School education

KNOWLEDGE, SKILLS AND ABILITIES

• Basic computer skills
• Ability to communicate effectively verbally and in writing
• Ability to exceed expectations of guests and team members
• Excellent time management skills

BENEFITS

• Rewarding, Fun and Flexible Work Environment
• Exciting Perks
• An Atmosphere Designed to Encourage and Promote Career Growth Within the Company
• A Robust Benefit Package including:
• Work Today, Get Paid Today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program

COMPENSATION RANGE

• 18.00