Guest Service Representative

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team. SHG is an organization whose success is rooted in its service culture, with a mission to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders, and continuously strive to make a positive impact.

What's In It For You

When you join SHG, you'll be part of a team committed to an inclusive, employee-focused workplace that invests in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people!

SHG provides a rewarding, fun, and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company, and a robust benefit package including:

• Work Today, Get Paid Today with Daily Pay
• Free telemedicine and virtual mental health care access for all associates starting day one
• Multiple health insurance and life insurance options
• 401k plan with company match
• Paid parental leave
• Paid time off
• Holiday pay
• Pet insurance
• Employee assistance program
• Schulte savings marketplace
• Discounts on event tickets, electronics, gym memberships, and more

Our Company

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG, and Hyatt, as well as many unique, independent, boutique, and lifestyle properties and restaurants.

Responsibilities

• Greet guests as they arrive, focusing on personal recognition
• Review arrival lists daily and assist in preparing and assembling welcome amenities
• Escort VIPs to their rooms and check them in prior to arrival
• Answer the telephone within three rings with a smile, answer questions accordingly, or transfer as needed
• Responsible for issued bank; count bank at the beginning and end of shift
• Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/shorts to management
• Keep the front desk area clean and organized
• Assist with lobby activation as needed
• Utilize proper procedures when handling guest personally identifiable information (PPI) data
• Follow checklist when going through check-in or check-out with guests
• Always retrieve necessary identification documents and form of payment upon arrival
• Attend promptly to guest needs and inquiries
• Perform various other duties as assigned to meet business objectives

Requirements

• Minimum of one (1) year in front desk operations
• In-depth knowledge of hotel front desk operations
• Minimum of high school education

Skills

• Basic computer skills
• Ability to communicate effectively verbally and in writing
• Ability to exceed expectations of guests and team members
• Excellent time management skills