Guest Service Representative

WHAT WE'RE LOOKING FOR

A warm people-oriented demeanor

A team first attitude

A gift for paying attention to the smallest details

Must be willing to work any of the following shifts as scheduled without exception

• 6:00 AM - 2:00 PM
• 2:00 PM - 10:00 PM
• 10:00 PM - 6:00 AM

Must be able and willing to lift/push/pull up 15lbs

Must have reliable transportation

THE IMPACT YOU'LL MAKE

No matter whether a guest arrives weary from their travels, or excited for a vacation, you know what to do to make them feel at home.

You will provide a warm welcome, efficient check-in and check-out, and will ensure guests are informed about payment methods and amenities.

You will also respond to guest complaints in a timely and professional manner, liaise with housekeeping staff, confirm group reservations, upsell additional facilities and services, maintain updated records of bookings and payments, and start and maintain breakfast.

WHAT YOU'LL DO

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to guest complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
• Confirm group reservations for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Willing to cross train
• Start and maintain breakfast
• Laundry when needed

PERKS YOU DESERVE

• Team spirited coworkers
• Encouraging Leadership
• Discounts on hotel rooms

YOU'RE WELCOMED HERE

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you're important to us. You'll make an impact in your role, and for that, you'll be appreciated and valued.