Guest Service Representative

Summary

This position ensures guest satisfaction through check-in, check-out, and the coordination of hotel services. This position serves as the primary contact for all guests throughout their stay. They provide customer service by answering questions, resolving issues, and coordinating with other hotel staff to meet guest needs. The role requires strong communication, organization, and the ability to multitask in a fast-paced environment to ensure a smooth and pleasant stay for guests.

Qualifications

• A high school diploma or equivalent
• Previous hotel, restaurant, or hospitality experience preferred
• Strong organizational, communication, and problem-solving skills
• The ability to work well in a team environment

Benefits

• Paid holidays after one year of service
• Paid time off that begins accruing on day one
• Sick leave for team members in Oregon and Washington after 90 days of employment
• Comprehensive benefits package including medical, dental, vision, and company-paid life insurance
• Access to an employee assistance program and retirement planning options such as a 401(k)
• Travel discounts, entertainment discounts, monthly recognition programs, referral bonuses, community volunteer opportunities, and social events

Pay

$16.00 per hour